Refund policy

Effective Date: January 1, 2023

At SweetBowl, customer satisfaction is our priority. We are committed to providing high-quality products and a worry-free shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return:

  • The item must be unused or gently used.
  • The product must be returned in its original packaging whenever possible.
  • All accessories and included parts should accompany the return.
  • Proof of purchase or order confirmation is required.

2. Free Returns

We proudly offer free returns on eligible orders worldwide.

If your return request is approved, our support team will provide detailed return instructions. Please do not send products back without contacting us first.

3. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be processed to your original payment method.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days after processing.

4. Damaged, Defective or Incorrect Items

Please inspect your package upon arrival.

If your order arrives:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days of delivery with:

  • Your order number
  • Photos showing the issue
  • A brief description

We will gladly provide a replacement or a full refund at no additional cost.

5. Order Cancellation

Orders may be canceled before they have been processed for shipment.

If your order has already shipped, it will fall under our normal return policy.

6. Non-Returnable Items

For hygiene and safety reasons, certain customized or personalized products may not be eligible for return unless defective.

7. Return Address

Please contact customer support before sending any package.

Returns sent without authorization may experience delays.

8. Contact Us

SweetBowl

816-828 Howe St

Vancouver, BC V6Z 2X2

Canada

Email: support@sweetbowl.shop

Phone: +1 438 921-6187